Delivery Policy – Viral Heat Nova
Effective Date: February 7, 2025
At Viral Heat Nova, we are committed to providing a fast, reliable, and hassle-free delivery experience. This Delivery Policy outlines shipping options, processing times, costs, and important guidelines related to order fulfillment on our website (www.viralheatnova.com).
1. Shipping Locations
📍 We currently ship to all U.S. states and offer international shipping to select countries.
✅ Domestic Shipping (USA) – Available in all 50 states, including Alaska & Hawaii.
✅ International Shipping – We ship to Canada, the UK, Australia, and select European countries.
📌 If your country is not listed, please contact our support team before placing an order.
2. Processing & Shipping Times
🕒 Order Processing Time: 1-3 business days
🚚 Estimated Delivery Time:
- Standard Shipping (USA): 5-7 business days
- Expedited Shipping (USA): 2-3 business days
- International Shipping: 7-14 business days (varies by location)
📌 Shipping times may vary during holidays, high-demand periods, or due to unforeseen delays.
3. Shipping Costs & Free Shipping Eligibility
💲 Shipping costs depend on order value, delivery location, and chosen shipping method.
✅ Free Standard Shipping (USA) – Available on orders $100+
✅ Flat-Rate Shipping – Applied for smaller orders below $100
✅ Expedited Shipping – Extra fees apply based on weight & destination
📌 Shipping fees are calculated at checkout. International customers may be responsible for import duties and taxes.
4. Tracking & Order Updates
📦 Once your order is shipped, you will receive a tracking number via email to monitor its status.
🔹 Order Status: Track real-time updates through our website
🔹 Lost or Delayed Packages? Contact our support team at support@viralheatnova.com
📌 Viral Heat Nova is not responsible for delays caused by customs, natural disasters, or courier service disruptions.
5. Failed Delivery & Address Issues
⚠️ If a package is returned due to an incorrect address, customers must cover re-shipping fees.
🚫 We are not responsible for stolen or lost packages once marked as “Delivered” by the carrier.
📌 Ensure your shipping details are accurate before completing your purchase.
6. Shipping Restrictions
❌ We do not ship to P.O. Boxes, APO/FPO military addresses, or restricted regions.
❌ Hazardous materials or oversized products may have special shipping conditions.
📌 For more details, please check our Terms & Conditions page.
7. Contact & Support
📩 Need assistance with shipping? Contact us at:
📍 Address: 20886 81st Rd, Winfield, Kansas (KS), 67156
📞 Phone: (620) 221-6221
📧 Email: support@viralheatnova.com
📌 For return or refund requests, refer to our Refund & Return Policy.
Thank you for shopping with Viral Heat Nova!
