Refund and Return Policy – Viral Heat Nova

Effective Date: February 7, 2025

At Viral Heat Nova, we are committed to providing high-quality heating products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.

1. Eligibility for Returns

You may return an item if it meets the following conditions:
✅ The return request is made within 30 days from the date of delivery.
✅ The product is unused, in original packaging, and in resalable condition.
✅ All accessories, manuals, and included items are intact.
✅ The product is not listed as a non-returnable item (see Section 5).

📌 Note: Any item returned that does not meet these criteria may be denied a refund or subjected to a restocking fee.

2. How to Initiate a Return

To start a return, follow these steps:
1️⃣ Contact Us: Email returns@viralheatnova.com with your order number and reason for return.
2️⃣ Receive Approval: Our support team will review your request and provide return instructions.
3️⃣ Ship the Item: Send the product back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error.
4️⃣ Inspection & Refund: Once we receive the item and inspect it, we will process your refund within 5-7 business days.

3. Refund Process

  • Approved refunds will be credited to the original payment method.
  • Processing times vary depending on your bank or payment provider.
  • Shipping fees are non-refundable, except for defective or incorrect items.
  • If you received a damaged or defective product, please provide clear photos as proof, and we will arrange a replacement or full refund at no cost.

4. Exchanges

We offer free exchanges for defective or incorrect items. If you want to exchange for a different model or product, please place a new order and return the original item following our return policy.

5. Non-Returnable Items

🚫 The following items are not eligible for return:

  • Used or damaged products due to customer mishandling.
  • Items marked as “Final Sale” or “Non-Returnable.”
  • Gift cards or promotional items.

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please:
✔️ Check with your bank or payment provider.
✔️ Contact your credit card company (it may take additional time for processing).
✔️ If the issue persists, email us at support@viralheatnova.com for assistance.

For any questions about our return and refund policy, contact us at:
📧 Email: support@viralheatnova.com
📞 Phone: (620) 221-6221

Thank you for choosing Viral Heat Nova! We appreciate your trust in our heating solutions. 💙